I recently downloaded "Everlong" by Foo Fighters on my iPhone. Except, try as I might, I kept getting the following error message:
I was trying to file for support on the Apple Web site, when I learned that it costs $29 to talk to Apple if it's been more than 90 days since you bought the product. This led me to issuing the following tweet:
Eventually, I read around online and figured out that the problem could be rectified by downloading the song to my computer and going through the arduous process of syncing my phone through iTunes. So, now, it works, but I'm out an hour of effort and frustration.
A few observations:
(1) Some economists would point out that the "rational" course of action would have been to just buy the song again, as 99 cents is much cheaper than the frustration of fixing the problem. Incidentally, these same economists are morons.
(2) We really don't have much leverage with companies, do we? I can say whatever I want, but my threat to boycott Apple is an empty one. There's nothing close to the iPhone on the market, as far as I'm concerned.
(3) In theory, we're all better off if companies can charge different customers different rates, based on the cost of providing services to them. (I made this point earlier when talking about airlines.) It's probably good that the people who contact customer service all the time should pay more than the people who don't, but it's just so enraging when the product doesn't work and — oh, guess what? – you have to pay the company to tell them about it.
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